Diana Edmond Recognized as Leader of the Year by Marriott International

Diana Edmond, Senior Events Manager at the Mystic Marriott Hotel & Spa in Groton, CT was recently honored by Marriott International with the North America 2009 Leader of the Year Award. Edmond had previously been recognized as the 2009 Event Management Leader of the Year by the Eastern Region of Marriott’s North American Lodging Operations (NALO) division, and was chosen for this additional national recognition from a pool of other regional winners. The 285-room Mystic Marriott is professionally managed by Waterford Hotel Group, a national hotel management firm operating 25 properties in 9 states.

The Marriott Leadership Awards are given out to Marriott associates who possess strong leadership qualities and the ability to work well with a team. They must also have demonstrated their impact on improved customer satisfaction, revenue and profit, and their ability to develop creative, out-of-the box solutions to customer requests.

Edmond, who has worked at the Mystic Marriott for eight years, was chosen by Marriott as an industry leader because of her passionate, steady demeanor and her proactive approach to maintaining customer satisfaction. “Diana’s ability to retain clients and drive repeat business opportunities is unmatched,” commented Michael Allen, General Manager for the Mystic Marriott Hotel & Spa. “No task is too small to ensure her clients are satisfied, and her team consistently receives rave reviews. Diana really is the ‘best of the best’, and is most deserving of this fantastic recognition.”

Edmond has a degree in Hotel Restaurant Management from Paul Smith's College in NY. She currently resides in New London, CT.